Service Level Agreement
- Toshihiro Sato
Analytics
Customers are the most important priority for everyone at Toshihiro Sato (LinhTechnology). Our goal is that all our customers are completely satisfied with our products and all interactions with our team.
Response Times
When you request support with an Toshihiro Sato (LinhTechnology) product we will respond within 24 business hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.
Business Hours
Our business hours are Monday through Friday from 9am to 5pm.
Support Channels
Submit a product support request through our JIRA Service Desk or raise a usage query via our email: support@linhtechnology.com
Support Includes
Help with installation.
Help troubleshooting problems with Toshihiro Sato (LinhTechnology) add-ons.
Help identifying work-arounds.
Support Does Not Include
Product Training.
Customers who do not have a valid and current license or active subscription.
Support related to non Toshihiro Sato (LinhTechnology) add-ons.
Support for Confluence/JIRA issues.
Support for Confluence/JIRA versions that are no longer supported by Atlassian or Toshihiro Sato (LinhTechnology) add-ons.
Support in any language other than English (contact our international partners for support in your language).